Engineering
Full Stack Engineer – Critical Response
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Bengaluru, India
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Full time
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Job Description
We are seeking a highly skilled Full stack Engineer to join our critical response team. The successful candidate will be responsible for analyzing technical issues and identifying the root cause of the issues reported by customers. The ideal candidate will possess robust problem-solving capabilities, exceptional communication skills, and a dedication to delivering outstanding customer experience. This role involves diagnosing, troubleshooting, and resolving software, hardware, and product/process-related issues before it becomes critical.
Requirements
Technical Troubleshooting
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Patience and empathy in interactions with customers.
- Ability to stay calm under pressure and manage multiple priorities.
- This job includes rotational shifts and week offs; attendance at the office is required during day shifts
Documentation & Knowledge Sharing
- Create and update comprehensive internal and customer-facing knowledge base articles.
- Familiarity with documentation tools such as Confluence, Wiki.js, FreshDesk, or similar platforms.
- Thoroughly document troubleshooting steps, solutions, and best practices.
Collaboration:
- Collaborate closely with cross-functional teams along with different Engineering teams, Quality Assurance, Product to resolve recurring issues.
- Actively participate in team meetings to discuss emerging trends, challenges, and opportunities for process improvement.
Desired Skills:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Experience: A minimum of 2 years of experience in software engineering.
Preferred Qualifications (Bonus):
- Familiarity with SaaS, cloud platforms (e.g., AWS, Azure), or relevant software products.
Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Patience and empathy in interactions with customers.
- Ability to stay calm under pressure and manage multiple priorities.
- his job includes rotational shifts and week offs; attendance at the office is required during day shifts
Benefits
- We are growing fast, which means you will have a key role in shaping our future.
- We are profitable – which is a really big deal in these times!
- Energetic and positive atmosphere where talented people are working together with a single-minded focus on solving customer problems.
- Opportunity to work on cutting-edge solutions that incorporate the latest innovations in computer vision, AI, Android, iOS and full stack web development.
- A company where employees come before customers – we are growing fast having grown headcount by 50% in the last one year
- 2 days’ work from office (Bangalore), office next to a metro station
- Stock options and great benefits (including health insurance for you and your dependents).
LightMetrics is committed to a congenial work atmosphere that allows people from diverse backgrounds to perform to their highest potential. We are an equal opportunity employer committed to ensuring a workplace with zero tolerance for harassment or discrimination.
Ready to Join Our Team?
We're excited to hear from you! Click below to submit your application.