Customer Success
Customer Success Manager - LATAM
.svg)
Mexico, LATAM
.svg)
Full time
.svg)
Job Description
We’re looking for a dynamic professional who sits at the intersection of sales enablement, partner success and marketing (ideally 6 to 10 years of experience). This role is responsible for empowering our sales and partner ecosystem with the right tools, training, and resources while also driving marketing initiatives that strengthen our positioning in the market. You will act as a connector between product, sales, marketing, and customer success teams — ensuring consistent messaging, impactful enablement, and measurable business growth.
Requirements
Sales Enablement:
- Develop, manage, and deliver sales enablement programs for internal teams and partners (training, demo guides, battlecards, objection handling).
- Create and maintain collateral libraries (case studies, brochures, demo scripts, onboarding guides) with clear indexing and version control.
- Manage and update content within the partner portal, ensuring collateral, playbooks, and resources are current, easy to navigate, and aligned with GTM priorities.
- Partner with Sales Leadership to assess skill gaps and tailor enablement content to drive adoption, improve win rates, and shorten sales cycles.
- Support partner onboarding with structured training sessions, demo support, and best practices guides.
- Build and maintain sales dashboards and reports to track pipeline progress, enablement effectiveness, and partner traction.
- Drive and facilitate Quarterly Business Reviews (QBRs) with partners and internal stakeholders to review performance, share insights, and align on growth strategies.
- Continuously gather and update competitive intelligence to enhance battlecards, refine messaging, and equip sales teams with timely insights.
Marketing:
- Collaborate with marketing to develop content and campaigns that support awareness, lead generation, and pipeline acceleration. Support customer storytelling by developing case studies, testimonials, and industry success stories
- Create and maintain customer-facing assets: product brochures, use-case one-pagers, industry-specific content
- Partner with product marketing on go-to-market messaging, competitive positioning, and launch enablement
- Coordinate with regional teams to ensure localized collateral and campaigns are relevant and effective.
- Trade shows and conference support
Requirements:
- Bachelor’s in communication, Business, Marketing or related field
- 6 to 8 years’ experience in a similar role.
- Experience with B2B environments and SaaS is a plus.
- Fluent Spanish and good working level in English.
- Ability to travel to 25% of travel within Mexico, Chile and Colombia
Benefits
- We are growing fast, which means you will have a key role in shaping our future.
- We are profitable – which is a really big deal in these times!
- Energetic and positive atmosphere where talented people are working together with a single-minded focus on solving customer problems.
- Opportunity to work on cutting-edge solutions that incorporate the latest
- innovations in computer vision, AI, Android, iOS and full stack web development.
- A company where employees come before customers – we are growing fast having grown headcount by 50% in the last one year
- Stock options and great benefits (including health insurance for you and your dependents).
LightMetrics is committed to a congenial work atmosphere that allows people from diverse backgrounds to perform to their highest potential. We are an equal opportunity employer committed to ensuring a workplace with zero tolerance for harassment or discrimination.
Ready to Join Our Team?
We're excited to hear from you! Click below to submit your application.